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Commercial Policy

Refund & Cancellation Policy

Effective Date: [REQUIRED OWNER DECISION: Set WWA_LEGAL_EFFECTIVE_DATE]

Business Policy Notice: Specific commercial refund timeframes and money-back guarantees require business decision configuration by the platform owner (Set WWA_REFUND_PERIOD_DAYS in environment). The technical cancellation mechanisms below apply immediately.

1. Subscription Cancellation

You can cancel your WWA Pro auto-renewing subscription at any time directly through your Customer Portal under My Account → Subscriptions.

  • No Penalty: There are no cancellation fees or penalties for stopping annual renewal.
  • Access Continuation: Canceling auto-renewal does not immediately revoke your license. You retain full access to software updates, downloads, and active license verification until the end of your current paid billing cycle.
  • Effect on Installed Plugin: When a license expires at the end of the paid period, installed software continues operating existing workflows, but automatic plugin updates and priority technical support will pause.

2. Commercial Refund Eligibility

Refund eligibility and applicable evaluation windows are determined by the commercial refund terms published by WWA. Requests for refunds are reviewed individually by our support management team.

General Refund Evaluation Guidelines:

  • Refund requests must be submitted through our official Support Portal.
  • Refunds are processed back to the original Stripe payment method used during checkout.
  • Upon approval and issuance of a full refund, the associated WWA Pro commercial license key will be marked revoked in our licensing database, disabling license verification for that key.
  • Renewal payments are non-refundable once processed unless a technical error occurred. Please ensure you cancel your subscription prior to the renewal date if you do not wish to renew.

3. How to Request a Refund

To request a commercial refund:

  1. Log into your customer account at /account.
  2. Open a ticket via Support.
  3. Select Billing & Refunds as the ticket category and include your Order Number (e.g. ORD-XXXXX) and the reason for your refund request.